Testing Opportunity Hypothesis
In my previous post, we talked about the business idea of creating a service for those people who are not technologically savvy. As I continued on my quest for feedback I went ahead and asked more people about this idea.
Person one: My manager at work, sweet lady in her 50's- 6.'s as a person who had to adapt to technology she frequently has questions that can either be troubleshot in a few minutes or a google search. She thought this idea was fun and innovating, adding that she would use the service if offered to help her at home since her kids are not with her anymore.
Person two: Coworker, a student at UF working nex to me. He thought it was an interesting idea but does not have the need since he can do any type of troubleshooting himself. He suggested maybe offering a service as server installation or other types of services that require higher-level technicians in the future.
Person three: Best friend's grandmother, a very nice lady around 65 years of age living outside of the country. She communicated that she constantly has these types of problems in which she would call her grandkids throughout facetime to help her troubleshoot things but was unsuccessful most of the time. Her advice was that it would be a great idea.
Person four: My uncle, middle-aged two kids. After pitching my idea he thought it was great since I mostly troubleshot any viruses on his computer. He advised that while most people can troubleshoot simple things it would be nice to have a specific team for more in-depth computer problems.
Person five: Friend from Orlando, aged 24. He thought the idea was extremely useful and very scalable in terms of growing it independently first.
The who: After my interviews and drawing conclusions, some individuals might that would fall outside of boundaries might include, adults aged 31-42, college students. A lot of female individuals, elderly people or someone recently moving might do need the service as well
The what:
This need differs because unlike others we help individuals troubleshoot their day to day basis. Companies like geek squad you have to take your devices and do not offer a wide range of repairs. Our repairs/services can be done in a short amount of time. Hence we charge a flat rate per category depending on the type of issue.
The why
The outsider does not have this need because they have been around technology for a very long period of time and in the era, we all work with technology. The type of services we offer are simple, setting up wifi, fixing the printer, setting up accounts after buying a new piece of technology
Inside the boundary
The who
After my interviews, my conclusion was that most people who do not have someone to help and need basic trouble-shoot. Those who won't need this service are people brought up to date with current technology and know the basics of it.
The what
Our elderly and people who still need to adapt to technology have a hard time living in this world, where everything is connected and you need to set up accounts and settings almost constantly
The Why
Technology has advanced at an extremely high pace, so fast that it is hard to adapt.
Outside the boundary
The who
This market might be a little niche because our specific target audience would be those who do not understand technology.
The what
A service that expands too broad and does not completely work well in all areas.
Alternative expectation
Not an easy way to scale.
Many older generations might not need the service since they either know how to or have help.
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